About Us - GoWashington

FAQ

Who can help me navigate these options?

Our Transportation Navigator! Assistance is a just a click or phone call away. Travel Training is also available for individuals or groups. This can be done over the phone, email, or through group presentations and/or individual rider sessions. To ask a question, or to request training, Contact Us.

I need a ride to a medical appointment, who should I call?

1. Check to see if your medical insurance covers the cost for medical rides. Call the member services number on the back of your insurance card. If you are on Medical Assistance, please see the Health and Wellness section of this site for insurance carriers phone numbers.

2. Transit Link is a shared-ride public transportation service for the Twin Cities metro area where regular fixed-route bus services are infrequent or unavailable. These services are available for any resident, regardless of disability status or age.

3. Community Thread-Volunteer Driver Program (must live within the Stillwater Area School District). Phone number is (651) 439-7434.

4. Lyft/Uber/Taxi

Where can I get help to pay for rides?

Please reach out to your county case worker (if you have one) to see if you are eligible for services, apply for financial benefits at MNbenefits, or visit MinnesotaHelp.Info for a list of services in your area.

My community doesn’t have fixed bus routes or Metro Mobility, what are my options?

Transit Link is a shared-ride public transportation service for the Twin Cities metro area where regular fixed-route bus services are infrequent or unavailable. These services are available for any resident, regardless of disability status or age. Please see the link on our homepage.

I want to use the circulator bus or Transit Link to go shopping, or to an appointment, can someone explain how it works?

Yes! Click on “Contact Us”, call 651-430-6651, or e-mail the Washington County Transportation Team and someone will call you to explain how it works and what it will cost.

Why doesn’t Metro Mobility come to my area?

The Regional Transit Capital (RTC) area service boundaries were solidified in 2006 and define the Metro Mobility Service Area. Changing this is a large undertaking and requires state statutory change which would be led by the city wanting to join the Capital area. The County has a long standing legislative platform to expand the RTC area to include the entire Metro area. Details on that platform can be found on page 32 of the legislative platform.

How is transportation funded?

Public transportation is funded by many sources. Federal funds, grants, state and local taxes, legislative actions, and rider fares all work together to pay for transit. Washington County’s work is funded in part by the Minnesota Department of Transportation.